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FAQ

Are all your products Curly Girl Friendly? Absolutey! We are sulphate-free, silicone-free, mineral oil-free & paraben-free formulations.
Are your products vegan? Yes we are 100% vegan and registered with the British Vegan Society.
Are your products gluten free? As far as we are aware our products are free from gluten but please read the ingredients carefully to make sure you are not sensitive or allegic to any of the natural ingredients we use.
Can Trepadora products be used on children? Yes, all of our products are EU certified, safety approved for children aged 3 years and up.
Are your products natural? All of our products are at least 96% to 100% naturally derived with no unnecessary harsh chemicals. We use 100% natural fragrances and 100% pure essential oils. Our products are free from phthalates, sulphates, synthetic colour and fragrance, parabens, GMOs, mineral oils, silicones, petrolatum and propylene glycol.
How long can I keep my product for? Using airless packaging our products are therefore 100% protected from oxygen, microbes and sunlight it means once opened they are safe to use for up to 24 months and unopened up to 3 years!
The pump on my product is not working, what do I do? Occasionally an air bubble gets into the pump and stops it working. Almost always the following method will clear the air from the pump. Hold the bottle upside down with the lid on and bang the bottle down against a hard surface two or three times. You would need to ensure not to do this on a surface that will mark. This will almost always clear the air bubble. If the problem persists please contact us at hello@trepadora.com.
I have fine, low porosity hair. Which products would you recommend? All our products will work for your curls. You just need to vary the amount you use, less is more! When using the Hibiscus Pink Cleansing Clay-Wash or our conditioners leave it on your hair for a least 3 minutes. This will ensure the product penetrate the hairs' cuticle. For your hair type it can take a bit longer for the cuticle to open.
I have coarse tight curls. Will your products be moisturising enough for my hair type? The selected ingredients used in our products is the key to Trepadora's sucess in working across all curl types. The tightest, dryest curls will benefit from using our range and the clear favourites are the Quinoa Repair Deep Conditioner (this also works wonders as a leave-in midshaft to ends), Inca Radiance Smoothing Elixir and the Avocado Kokum Curl Defining Smoothie for beautiful definition.
Which products can I use to revive next day curls? The Miracle Maca Moisture Balm is fabulous for hydrating and smoothing 2nd day hair. Our Inca Radiance Smoothing Elixir and Papaya Slip Taming Potion can also help to re-define your style.
Do you ship Internationally? Yes, we ship worldwide! We offer Royal Mail International services and to certain countries DHL express courier services.
Can I get an allergic reaction from Trepadora products? If you think you have suffered an allergic reaction, please stop using the product. It is possible to be allergic to pretty much anything including essential oils and other natural ingredients. If you suspect you have a sensitivity we would strongly recommend that you test a small amount of any new product on the inside of your elbow. If you experience any redness or tingling you should return the product for a refund.
Are you recruiting? We are currently recruiting for a senior stylist and a junior stylist for our new salon. Please email your CV and cover letter to hello@trepadora.com.