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Cookie Policy

This Cookies Policy sets out the basis on which we, Trepadora, use cookies and similar technologies on or in relation to our website, www.trepadora.com (our website). This Cookies Policy is effective from 18th April 2018. 

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.

For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

Contents

  • About cookies
  • List of cookies used
  • Essential cookies
  • Non-essential cookies
  • Web beacons
  • How to accept or reject cookies
  • Copyright, credit and logo

About cookies

What are cookies?

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

Essential and non-essential cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’.

Essential cookies: these are cookies that are either:

  • used solely to carry out or facilitate the transmission of communications over a network; or
  • strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

Session and persistent cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

First and third party cookies

Cookies can be classified as ‘first party’ or ‘third party’.

First party cookies: these are cookies placed on your device by our website domain.

Third party cookies: these are cookies placed on your device by third party website domains.

If you require further information about cookies in general, please visit www.allaboutcookies.org

 

We use the following cookies on or in relation to our website:

TYPE OF COOKIE  FUNCTION & FURTHER INFO CATEGORY EXPIRY  DATA SENT TO 

Book That App

(Third party)

AWSELB, JSESSIONID

Used for our customers to make salon bookings.

Essential

Functional 

Session

 USA

trepadora.com

(First party) 

CookieConsent 

Stores the user's cookie consent state for the current domain

Essential 
1 Year  Ireland

trepadora.com

(First party) 

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Non-Essential

Statistics

2 Years Canada

trepadora.com

(Third party)

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat

Used by Google Analytics to throttle request rate

Non-Essential

Statistics

Session  Canada

Facebook

(Third party)

fr, tr

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 

Non-Essential

Marketing

3 Months USA

google-analytics.com

(First party)

collect

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Non-Essential

Marketing

Session USA

google.com

(First party)

NID 

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

Non-Essential

Marketing

6 Months USA

instagram.com

(Third party)

mid

Used to embed Instagram images into our blog posts. 

Non-Essential

Marketing 

20 Years USA

instagram.com

(Third party)

urlgen

rur

Used to embed Instagram images into our blog posts. 

Non-Essential

Marketing

Session USA

youtube.com

(Third party)

VISITOR_INFO1_LIVE

Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

Non-Essential

Marketing 

179 days USA

youtube.com

(Third party)

 PREF

Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.

Non-Essential

Marketing

8 Months USA

youtube.com

(Third party)

YSC

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Non-Essential

Marketing

Session USA

docs.google.com

(Third party)

S

Salon Query Enrollment Form 

Preferences Session USA

 

(Third party)

jslog/log.png

Used for our online chat service. 

Necessary Functional Session USA

trepadora.com

(First party) 

_okdetect cookie

Assists your account login

Necessary

Essential

Session USA

Shopify

(First party) 

_landing_page, _orig_referrer, _shopify_fs, _secure_session_id, _shopify_uniq, _shopify_uniq, _shopify_visit, _shopify_y, _shopify_s, _y, _s, secure_customer_sig, _shopify_sa_p , cart_sig, last_shop, __hstc, 

These cookies are used by our online shop platform Shopify. They track visits to the shop and provide key functionality for processing shop orders and collecting payments.

Necessary Essential  2 Years

Canada

Olark 

(Third party)

Olark is our chat providing service. Olark cookies are used as the "only necessary" aspect of setting cookies outlined in the EU rules for Internet privacy.

  • hblid
    a visitor identifier that we use only on your site to remember this visitor between visits
  • wcsid
    a session identifier that we use only on your site to keep track of a single chat session
  • olfsk
    storage identifier that we use to maintain chat state across pages (e.g. message history)
  • _okbk
    extra state information (e.g. chat box being open/closed)
  • _ok
    most recent Olark site ID (security measure)
  • _oklv
    the Olark loader version (for improved caching)
  • _okla
    used for caching purposes (loaded from CDN vs. loaded from our infrastructure)
  • _okgid
    group id the visitor is locked to
  • _okac
    used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
  • _okck
    used to test whether the visitor's browser allows cookies to be stored
  • mdn_anonymous_id, ajs_group_id, _ok, ajs_anonymous_id, _okla, _vwo_uuid, _vis _opt_test_cookie, _vwo_uuid_v2, olfsk, _okac, hblid, __hssrcamplitude_idundefinedolark, _ga, X-Mapping-fjhppofk

Functional

Non Essential

Session

USA

DoubleClick

(Third party)

r/collect

This cookie discreetly lets other websites know that you have visited trepadora.com. That way, they can mention anything similar that might interest you.

Non Essential

Marketing 

Session

 USA

Optimizley 

(Third party)

optimizelyEndUserId, optimizelyBuckets, optimizelySegments

These cookies allow us to carry out user testing on our website in order to improve the user experience and enable us to deliver content that’s relevant to the individual.

Non Essential

Performance

Up to 10 Years

 

Google Analytics

(First party)

_ga, _gat, _utma, _utmz, __utmb, __utmc

These are common performance cookies that many websites use. It allows us to collect anonymous information about how you and others use our website and helps us to improve the website.

For more details please read Google’s Analytics overview. You can always opt-out of Google Analytics cookies by Google’s opt-out tool.

Non Essential

 

Session  - 2 years USA

Instagram

(Third party)

csrftoken

Helps prevent Cross-Site Request Forgery (CSRF) attacks.

 

Essential

1 Year

USA 

Mailchimp

(Third party)

_AVESTA_ENVIRONMENT   

 

MC_USER_PROFILE, _ga, mp_b36aa4f2a42867e23d8f9907ea741d91_mixpanel, OptanonAlertBoxClosed, __zlcmid, MC_USER_INFO

These cookies enable Mailchimp to store a visitor’s email address if the they wish to receive our newsletters and to demonstrate how effective the newsletters have been. 

Non Essential

Preferences

Session

UK

google.com & YouTube

(Third party)

SAPISID, SID, CONSENT, SIDCC, SSID, GMAIL_RTT, S, APISID, HSID, NID, 1P_JAR, PREF, s_gl, VISITOR_INFO1_LIVE, YSC, _utmc, LOGIN_INFO, SSID, GoogleAccountsLocale_session

These cookies are used to gather website statistics, and track conversion rates. They allow Google to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in. These cookies can also assist you in changing text size, font, and other parts of web pages that you can personalize.

Google also uses a number of security cookies to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized parties. We do not control these cookies.

Non Essential

Performance 

Up to 10 years

USA

Yotpo

(Third party)

kvcd km_lv km_ni pixel , i , pixel

Yotpo helps us generate reviews from our customers after they have purchased and used our products. Provide information about how visitors use the site. They use Kissmetrics analytics. Used to provide site owners with information about how visitors use the site.

Non Essential

Marketing

Session

Germany

Cloud Flare

(Third party)

__cfduid 

Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.

Non Essential

 

5 Years

 

Facebook

(Third party)

act, c_user, fr, datr, wd, xs, x-referer, presence, a11y, sb

We use Facebook as a shopping channel. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Non Essential

 

 

HubSpot

(Third party)

__hssrc, hubspotutk

Cookies used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

 

Non Essential

 

Performance

10 years 

USA

 

Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests:
ensuring our site functions properly and providing you with online services you have requested.

How to opt out of essential cookies

Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.

You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.

For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies

More information

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

 

How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies. Trepadora do not use automated decision making. 

Targeting (or advertising) cookies

Targeting (or advertising) cookies record information about your visit to and use of our website, for advertising purposes. 

How to opt in or out from advertising cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from advertising cookies

Legal basis for processing: we process information about you contained in or obtained from advertising cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)
Legitimate interests: displaying advertisements to you about our products and services. For further information on how we use the information gathered from our use of advertising cookies please see our privacy policy, which is available here

Other technologies

Web beacons

We and any marketing companies we use also embed web beacons in our marketing emails and on our website. Web beacons are small GIF image files which enable us to track your receipt of our marketing emails, how often you view our adverts or website pages, your location, IP address and browser information. Web beacons are activated whenever you open a marketing email or access a page on our website which contains a web beacon. Web beacons transmit data when you view them but are not capable of accessing any other information on your computer. Web beacons are not stored on your hard drive unless you download a GIF image containing them.

Some (but not all) browsers enable you to restrict the use of web beacons by either preventing them from sending information back to their source (for example, when you choose browser settings that block cookies and trackers), or by not accessing the images containing them (for example, if you select a ‘do not display images (in emails)’ setting in your email server).

 

How to opt in or out

See the section below entitled How to accept or reject cookies

 

Legal basis for processing: we process the information we gather from the use of web beacons in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: analysing the effectiveness of our email marketing campaigns. For further information on how we use the information gathered from our use of web beacons. Trepadora do not use automated decision making. Please view our privacy policy, which is available here

 

How to accept or reject cookies

There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below:

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

 

Accepting or rejecting cookies 

Browser settings

You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.

Existing cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so. 

Google Adsettings

You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:

  • unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and
  • switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).

Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996

 

Google Analytics Opt-out Browser Add-on

You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

 

Web beacons

You can opt out of our use of web beacons in our marketing emails by unsubscribing from our newsletter. 

 

Disconnect for Facebook

You can install a browser add-on tool called ‘Disconnect Facebook pixel and FB tracking’. This will stop Facebook tracking you on third party websites. You can install the too here:

European Interactive Digital Advertising Alliance Tool

You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting http://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.

Copyright, credit and logo

This Cookies Policy is based on a template provided by GDPR Privacy Policy. For further information, please visit https://gdprprivacypolicy.org

The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved. Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy. 

Contact


If you have any questions about this cookie policy or our treatment of your personal data, please write to us by email to hello@trepadora.com or by post to:

Trepadora
Bath Road 
Littlewick Green 
Maidenhead 
SL6 3QR

 

Alternatively you can contact us by telephone on +44 (0)1628 566 422.

This document was last updated 18th April 2018

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