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AWARD WINNING FREE FROM FORMULAS: NO SILICONES, NO HARSH SULFATES, NO PHTHALATES, NO MINERAL OIL, NO ARTIFICIAL COLOURS, NO PARABENS

WE BELIEVE IN MORE CURLS LESS FRIZZ

Redeem Points for Products

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Bamboo Ginseng Curling Glaze 300ml

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Bamboo Ginseng Curling Mousse 150ml

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Quinoa Repair Deep Conditioner 250ml

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The VIP Club

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Trepadora Star

Free

  • Free Shipping on orders £55+
  • 1 Point per £1 Spent
  • Birthday Points
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Trepadora Icon

Spend £250 in 1 Year

  • Free Shipping on orders £55+
  • 1.25x Points per £1 Spent
  • Bonus Points Upon Icon Entry
  • Bonus Birthday Points
  • Early access to new releases
  • Special offers on products
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Trepadora Legend

Spend £450 in 1 Year

  • Free Shipping on orders £55+
  • 1.4x Points per £1 Spent
  • Bonus Points Upon Legend Entry
  • Bonus Birthday Points
  • Early access to new releases
  • Special offers on products

Loyalty FAQs

What is Trepadora Healthy Curls Rewards?

Trepadora Healthy Curls Rewards is our loyalty programme and is available for customers who shop online via our website in British pounds (£). As a member, you can enjoy exclusive rewards and benefits on your purchases such as free delivery on orders over £55.00, birthday treats and early access to selected promotions.

How does Trepadora Healthy Curls work?

You will become a member by registering on our website, or if you are already registered, by opting in via your ‘My Account’ section. As soon as you register, you can start collecting points on purchases made via our website.

As you accumulate points you will move through our tier system and unlock access to new benefits. We have listed our tiers below:

Trepadora Star = between 0 and 99 points
Trepadora Icon = between 100 and 249 points
Trepadora Legend = more than 250 points

Who can join?

Everyone who creates an account on our website is automatically enrolled to Trepadora Healthy Curls Rewards. Please note that our membership is for individuals only and is limited to one account per individual. You will require a valid email address to register.

We never knowingly collect data for children under the age of 16 and it is your responsibility to advise us if you are providing information for a child under the age of 16.

For customers residing in the Republic of Ireland; We never knowingly use personal data of customers under the age of 18 for the purposes of direct marketing, profiling or micro-targeting. It remains your responsibility to advise us if you are providing information for a child under the age of 18.

How do I enrol and become a member?

It is easy to enrol to our rewards programme. If you already have an account on our website, simply sign in to ‘My Account’ and click the Trepadora Rewards menu. You can then choose to opt in to the Trepadora Healthy Curls Rewards programme.

If you don’t have an account on our website, once you register, you will automatically be enrolled in our Trepadora Healthy Curls Rewards programme.

How do I earn points?

With Trepadora Healthy Curls Rewards, you will earn points on purchases and for participating in selected social sharing competitions.

For every £1 spent on trepadora.com you will earn 1 point.

We will also run special points promotions during select periods throughout the year.

How can I check how many points I have?

You can check your points at any time via your ‘Rewards’ dashboard in ‘My Account’.

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Your reward points history will show a status for each activity.

Approved: These points are now associated with your account.

Pending: These points must be verified before they can be redeemed. Your points will be allocated once your order has been dispatched.

Cancelled: These points will not be added to your account. For example, if you cancel a purchase the points will change from pending to cancelled.

Why did my points balance go down?

It could be several things; your points could be expired, or they may be points earned on a returned or cancelled order. You can find the reason by checking your reward points history. If you require any further information,+44 (0)1628 566420

How & when will I receive my rewards?

Rewards are automatically issued when you hit the qualifying points balance or move up a tier.

If you are signed up to our newsletter, this reward will be sent to you via email. You can also view your rewards in the ‘Rewards’ dashboard in ‘My Account’.

Is there a limit to how many points I can earn?

There is no limit to how many points you can earn, however points can expire after prolonged periods of inactivity.

When do my points and tier status expire?

Your current tier points will expire after 1 year of inactivity and you will be moved down to the previous tier and your current tier points will be removed.

For example: if you are a Trepadora Legend tier member, have not been active for a year and have 450 points, you will be automatically moved down to the Trepadora Icon tier and your points balance will be set to 250.

Or, if you are a Trepadora Star tier member, have not been active for a year and you have 98 points, you cannot move down a tier, but your points balance will be set to 0.

After 2 years of inactivity, all your points will be removed, your balance will be set to 0 and you will return to the Trepadora Star tier.

After 4 years of inactivity your Trepadora Beauty Rewards programme account will be closed, and all points and benefits will be lost.

In all these scenarios, you will lose all benefits that had been associated with your previous tiers.

Where can I find my loyalty account information?

To find your loyalty account information, sign in to trepadora.com, go to ‘My Account’ and click the ‘Rewards’ dashboard to see your points balance, your tier status, and your available rewards.

You will also receive personalised loyalty emails about your activity within the Trepadora Healthy Curls Rewards programme such as a change of status, new benefits, and invitations to private sales. Please ensure you have opted into our email communications to receive these emails.

Do my benefits expire?

Your tier benefits expire after 12 months of inactivity. If you are inactive for this period of time, you will be downgraded by a tier. If you would like more information about when your benefits expire, we have listed them below:

Birthday rewards: these are awarded on the first calendar day of your birth month and expire on the last. For example: if your birthday is on the 10th of May, you will receive your birthday reward on the 1st of May, and it will expire on the 30th of May.

Tier up rewards: these are awarded when you move up a tier status and expire after 12 months or if you move to another tier.

When do I receive my birthday treat?

Birthday rewards are awarded on the first calendar day of your birth month and expire on the last. For example: if your birthday is on the 10th of May, you will receive your birthday reward on the 1st of May, and it will expire on the 30th of May.

Birthday rewards will be sent via email if you are signed up to our newsletters or can be accessed via the ‘My Offers’ section on your ‘Rewards’ dashboard.

How can I opt out from Trepadora Beauty Rewards?

You can unenroll from the Trepadora Healthy Curls Rewards programme at any time by simply logging in to your account and opting out via the ‘Rewards’ dashboard.

By opting out all accumulated points and benefits will instantly be removed from your account.

Will I receive points for purchases I made prior to creating my account?

No, purchases made prior to opting into the Trepadora Healthy Curls Rewards programme will not qualify for points. The only exception to this is if you have checked out via our guest checkout option. By creating an account via the order confirmation page, the points from that purchase will be assigned to your new Trepadora Healthy Curls programme account.

Can I claim points from a transaction I made in store?

No, only purchases made on our British website using British pounds (£) are currently eligible for points.

What happens if I leave and decide to join again?

If you have left the Trepadora Healthy Curls Rewards programme and decide to re-join, you will start from our Newcomer tier with a points balance of 0. All previous points and rewards will not be reallocated.

How do I change my information on my Trepadora Healthy Curls Rewards account?

You can update your account information at any time by logging in to ‘My Account’. Please note that all details are also tied to your main trepadora.com account.

I still have questions, who can help?

Please contact our team on 01628 566422 or email us via  hello@trepadora.com

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